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Analyze call transcripts and generate AI-powered coaching insights for agent improvement.
View detailed performance metrics and weekly reports for individual agents and teams.
Access quality assurance evaluations and detailed scoring for call assessments.
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Search and view call transcripts by agent name to analyze performance.
Generate AI-powered weekly coaching summaries for agents and teams.
Run custom AI analysis on agent transcripts for detailed insights.
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Get detailed performance report for a single agent.
View aggregated team performance metrics and comparisons.
See top performing agents and celebrate achievements.
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Get detailed QA scores and analysis for a specific agent.
View team-wide QA performance and quality metrics.
Detailed breakdown by QA section criteria and standards.
Specialized retentions quality assurance and analysis.